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FAQ's

When can I expect to receive my order?

Typically orders are produced and delivered within 8-10 business days of order placement. If there any quality issues found in your order that requires your feedback the order may get delayed. Orders received after 2 PM EST will be counted as an order for the next business day. Business days are Monday through Friday and exclude weekends and holidays.

What are my payment options?

Order payments can be made via Discover, Visa, American Express, Master Card, or Paypal.

How can I check the status of my order?

Once the order is submitted, customers can check the status of their order under My Account by logging in and clicking on Order History.

What is your policy on orders damaged during shipping?

We ensure that all orders are shipped with ample and appropriate packaging to avoid incurring any damage during the transit. In the event of unlikely damage due to shipping, we will replace your order for free as long as the damage is documented using digital pictures and a description of damage. Please contact our claims team within 24 hours of product delivery to notify receipt of a damaged orders and for the next steps. Unless instructed otherwise by a team member, please do not throw away th

How can I make a change to the order that I placed?

If the order has not been produced, we will be happy to accommodate any changes for free. However, if the order has already been produced, then we will not be able to change the details of the orders. We can try to reproduce order with new specifications for an additional production charge if the order has not been shipped. If the order has been shipped already, then the customer must place a new order. Please contact the sales team to get further assistance.

What is the MiaPrints return policy?

In the event of a damaged package, please contact the sales team within 24 hours of the product delivery and describe the damage. The sales team may ask you to email a description of the damaged package along with pictures. In the case of shipping related damages, customer will be provided a RMA number which must be accompanied with the returned product(s). MiaPrints will pay for the return shipment. Please also refer to to the question below regarding problems with order.

What if I am unhappy with my order?

MiaPrints strives to ensure that our customers are thoroughly satisfied with their orders. If the order has any production related errors, we will redo the order without any questions asked. Production related errors are errors such as wrong size, wrong images, wrong border. Please contact our sales team and describe the problem. If a mistake was made by the customer during the order process and the order was submitted then the customer is responsible for the order. However, if the order has alr

Which image file types can I upload on MiaPrints?

The website currently supports jpg, bmp, and png file formats. If you would like to use a specific file format that's not officially supported, please contact the sales team and they will be able to help you.

What is the recommended resolution for best results?

Generally, we recommend pictures with greater than 300 DPI (dots per inch) for best results. Also, the dimensions of the image (WxH pixels) should be taken into account before deciding on the size of the desired print. All images below 300 DPI resolution will be upsampled using image processing software which may result in color variations.

How large can my image be?

The site will accept files upto 100 MB large. However, large files will slow down the site's performance for you. So if you have a large sized file, we recommend that you email us at info@customcanv.as and we will arrange a fast and secure way for you to upload your file.

I have not received any order confirmation?

MiaPrints automatically sends order confirmation once an order is successfully submitted. In the unlikely event of not receiving a confirmation email in your email inbox, please check the spam folders of your email. If a confirmation email can't be located within the 24 hours of order placement, please contact the sales team and they'll be able send you a confirmation right away.

I receive error notifications after uploading selected picture

If you receive an error during the upload step, it's usually due to wrong image format and/or the image being too big. If the errors continue please contact our sales staff and they will help you address any techincal issues.

Can I preview my image before finalizing my order?

Customers will get preview thumbnail after adding the orders on the cart along with other details before finalizing the order. We highly recommend ensure that that image and related specifications are verified before submitting the order.

Can I cancel my submitted order?

If you wish to cancel a submitted order, please contact the sales team. For orders that don't go through the production process will be refunded the order amount minus a cancellation fee. For orders that are in currently in production phase or have been produced already, there will be no cancellation. For special request orders, there will not be any cancellations. If an order has been produced and shipped, that order can't be cancelled.

Can I make changes to a submitted order?

If the order has not been produced, we will be happy to accommodate any changes for free. However, if the order has already been produced, then we will not be able to change the details of the order. We can try to reproduce order with new specifications for an additional production charge if the order has not been shipped. If the order has been shipped already, then the customer must place a new order. Please contact the sales team to get further assistance.

What are my payment options?

Order payments can be made via Discover, Visa, American Express, Master Card, or Paypal.

Do you offer wholesale discounts?

Yes. For large quantities please contact our sales team and they will assist you with the large quantity discount.

Do you offer promotional discounts?

From time to time, we do offer promotional discounts through our site and other websites. Only one promotion can be applied per customer or per order. Promotional offers cannot be combined. Promotional offers cannot be applied retroactively on past orders. Promotional offers can be discontinued without notice.

Why don't I seen a refund on my credit card?

Depending on the credit card processor/credit card banks it may take a few days for the refund to show up on your account.

How is my order packaged?

Each order is carefully packaged, including corner pads, and wrapped in plastic to ensure no damage is incurred. Furthermore, they are shipped with ample packaging protection to avoid damage during shipping.

How can I check the status of my delivery?

Once an order is shipped, customer will be sent a tracking number which can be used to track the order's delivery.

What do I do if I am not at home when the delivery arrives?

The shipping company will typically leave a note indicating a delivery attempt and a follow up delivery attempt notice. There will also be instructions on the note on picking up the products from the local shipment processing location.

I still haven't received my order. What should I do?

If it's been more than 10 business days and you haven't received your order, please contact the sales team immediately and notify them. They will track the order's progress and address any issues. If there is a problem on our end that results on your order getting delayed, we will address it immediately and provide a discount coupon as a token of our goodwill.

What is your policy on orders damaged during shipping?

We ensure that all orders are shipped with ample and appropriate packaging to avoid incurring any damage during the transit. In the event of unlikely damage due to shipping, we will replace your order for free as long as the damage is documented using digital pictures and a description of damage. Please contact our claims team within 24 hours of product delivery to notify receipt of a damaged orders and for the next steps.

What happens to my personal information?

Please read our company's privacy statement for details. In essence we don't keep anything longer than needed or legally required once the order is completed.

What is the MiaPrints return policy?

In the event of a damaged package, please contact the sales team within 24 hours of the product delivery and describe the damage. The sales team may ask you to email a description of the damaged package along with pictures. In the case of shipping related damages, customer will be provided a RMA number which must be accompanied with the returned product(s). MiaPrints will pay for the return shipment. Please also refer to to the question below regarding problems with order.